FAQ

Queen’s Cleans protects your personal information and does not share it with any 3rd party companies, internal employees without a business need-to-know, the public, or any privately funded companies. By interacting with our booking portal, signing a contract with Queen's Cleans, contacting us via social media, or any contact points found on our website; you agree to be contacted regarding your existing contract with Queen’s Cleans, promotions, offers, and future updates about Queen’s Cleans via the phone number and/or email provided during your assessment, or initial inquiry to Queen’s Cleans through social media or our website.

All staff of Queen's Cleans are required to wear face masks and practice social distancing at all times while inside a client's home - while it's not required, we recommend clients wear a face mask as well if they will be inside the home while the clean is performed. All staff of Queen's Cleans go through a series of health screening questions before entering any client's home - if you as the client are not feeling well, exhibiting COVID-19 symptoms, or are a close contact of someone exposed to COVID-19, it is mandatory to advise Queen's Cleans of this before we enter your home and your clean will be rescheduled.

When you book a service through our website you're booking an initial in-person consultation with Queen's Cleasns, where we will do a full assessment of your home or business, and allow you to outline any special requests. Upon booking, our team is immediately notified and your booking is reviewed. We will reach out via email within 1 business day with a rough estimate of what we expect your clean to cost based on the information provided - the total cost of your clean will be determined after the assessment of your home or business. If you're already a regular client of Queen's Cleans, booking through our website is booking your next scheduled clean.

Your payment due date will be listed on your invoice, but payments are due in full within 24 hours of receipt of your invoice.

Yes, Queen's Cleans is a bonded and insured company.

Yes, Queen's Cleans offers 4 types of cleaning solutions: 1. Water Only 2. Environmentally friendly - we will only use natural and environmentally friendly cleaning products for your home or business 3. No Preference - we will use whichever cleaning products are needed to safely get the job done 4. Differs By Room - during the initial assessment of your home or business we will discuss cleaning products you would like used in each room If you have a request for us to use a cleaning solution we don't already use, you as the client are responsible to provide the cleaning solution during your scheduled clean without reimbursement.

Yes, every team member of Queen's Cleans will arrive to your home or business prepared with the cleaning appliances needed to complete the job such as; vacuum, mop, duster.. etc. If you have a request for us to use a cleaning appliance we don't already use, you as the client are responsible to provide the appliance during your scheduled clean without reimbursement.

No, Queen's Cleans does not perform regular scheduled residential cleans on weekends. However, Queen's Cleans is open on Saturday's to perform initial asssesments of your home or business, move in/out cleans*, as well as cleaning services for real estate professionals*. *Dependent on availability of cleaners. This will be confirmed when you book your cleaning service.